SBI ignores customer, fined Rs 23,000

Rourkela: The main branch of the State Bank of India (SBI), Sundargarh, about 110 km from here was punished by the District Consumer Redressal Forum for ignoring the claim of a customer and causing him mental harassment.

The forum, disposing a claim case filed by Debadatta Naik of Kanaktura village under sadar police station yesterday ordered payment of Rs.18,000 alongwith a fine of Rs 5000 to Naik within 30 days along with an interest rate of 12 percent.

Naik had been to SBI, ATM counter to withdraw money on November 29, 2010. But the ATM did not operate and money did not come out of the machine.

Thinking that the machine was out of order he "cancel" the operation and after two hours again he came to withdraw.

But it was found in the slip that an amount of Rs 18,000 has been withdrawn in the morning. He informed the SBI authorities and according to their suggestion filed an FIR with police.

Despite repeated request to pay his missing amount, the bank authorities did not listen to him. Naik, finding no other option, approached the forum.

Senior advocate Nimai Naik, pleaded for the customer.

Source: Financial Express