SBI's server crash leaves customers in a spot

KOLKATA: State Bank of India said it will remain open on Sunday to help customers in West Bengal withdraw money before the Durga Puja. SBI's central server crashed on Saturday leaving thousands of its customers in Kolkata in a fix before the Durga Puja.

There was massive rush at all its major branches and ATM counters in Kolkata as customers queued up for withdrawing money on Saturday, the last day of branch banking before Puja holiday begins. Banks in Bengal will remain closed the next five days till Thursday on account of the festival.

Durga Puja, which celebrates worship of the Hindu Goddess Durga, is the biggest festival for Bengalis.

SBI chief general manager Suriender Kumar said that instruction has given to branches to make offline payments up to Rs 15,000. "We are issuing tokens to customers who have visited our branches so that they can withdraw money today itself after the problem gets solved," Kumar Told ET.

SBI, the country's largest bank, has over 1,000 branches and similar number of ATMs in West Bengal.

Source: Economic Times