
MUMBAI: The Reserve Bank of India (RBI) has reduced the time that banks take to resolve customers' complaints regarding ATM transactions to seven working days from 12 working days.
Banks, which fail to resolve complaints within seven working days, will have to pay customers 100 per day as compensation.
The new guideline will be effective from July 1 this year. The move to resolve the dispute has come as a major relief to millions of customers who are increasingly using ATMs to withdraw cash.
While issuing this directive, RBI has also said customers...