HDFC ERGO launches health claim services

Private sector company HDFC ERGO General Insurance has launched Health Claim Services, its in-house health claim servicing department, that will be a single window for customers for all healthcare related services.

“With this internal mechanism, we are planning to establish better control on the overall claim settlement process and improve the turnaround time with seamless, hassle-free and transparent services in health claim settlement,” HDFC ERGO General Insurance Head-Strategic Planning Group, Mr Mukesh Kumar, said in a release issued here.

The main objective behind this initiative is to facilitate faster and transparent claim settlement process.

Health Claim Services will not only provide personalised claim settlement services but will also act as a guidance centre for all healthcare related queries.

Under this initiative, HDFC ERGO has partnered with network service providers like pharmacies, diagnostic centres, ambulance and wellness centres to provide their customers best-in class health services in addition to the existing spread of over 3,000 empanelled hospitals.