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The RBI insists on banks on installing surveillance camera in all their ATM outlets as it helps resolve consumer complaints too apart from security issues.
Sujatha Elizabeth Prasad, Chief General Manager and Banking Ombudsman, Chennai, said nearly a fourth of the total complaints received in 2012-13 were related to credit and debit cards and ATM issues, and most of them were resolved with the help of CCTV footage.
Addressing media persons, she said with increased awareness even in rural areas, the number of complaints relating to deficiency in banking services has gone up during the year. There were a total of 7,255 complaints received by the office of the banking ombudsman, Chennai, from consumers in Tamil Nadu, Puducherry and Andaman & Nicobar Islands, and “92 per cent of them were disposed of during the year.”
Ten banks accounted for 75 per cent of the complaints – with SBI and its associates leading the pack with 27 per cent of the total complaints. Other nationalised banks accounted for 35 per cent; old private sector banks 6 per cent; new private sector banks 21 per cent; foreign banks 8 per cent, and others 2 per cent.
Of the total complaints received, close to 30 per cent were from rural and semi-urban areas. This clearly shows that there is increased awareness among consumers in rural and semi-urban areas, she said adding in a lighter vein, “and not that banks’ deficiency level has gone up”.
The RBI is planning to step up efforts during the current year to create more awareness.
ravikumar.r@thehindu.co.in
Source: Financial Express
Sujatha Elizabeth Prasad, Chief General Manager and Banking Ombudsman, Chennai, said nearly a fourth of the total complaints received in 2012-13 were related to credit and debit cards and ATM issues, and most of them were resolved with the help of CCTV footage.
Addressing media persons, she said with increased awareness even in rural areas, the number of complaints relating to deficiency in banking services has gone up during the year. There were a total of 7,255 complaints received by the office of the banking ombudsman, Chennai, from consumers in Tamil Nadu, Puducherry and Andaman & Nicobar Islands, and “92 per cent of them were disposed of during the year.”
Ten banks accounted for 75 per cent of the complaints – with SBI and its associates leading the pack with 27 per cent of the total complaints. Other nationalised banks accounted for 35 per cent; old private sector banks 6 per cent; new private sector banks 21 per cent; foreign banks 8 per cent, and others 2 per cent.
Of the total complaints received, close to 30 per cent were from rural and semi-urban areas. This clearly shows that there is increased awareness among consumers in rural and semi-urban areas, she said adding in a lighter vein, “and not that banks’ deficiency level has gone up”.
The RBI is planning to step up efforts during the current year to create more awareness.
ravikumar.r@thehindu.co.in
Source: Financial Express
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