CCPA seeks RBI intervention on banks delaying refund in case of failed transactions

In a letter to RBI Deputy Governor M K Jain, the Central Consumer Protection Authority (CCPA) Chief Commissioner Nidhi Khare stated that 2,850 complaints pertaining to "transactions failed/cancelled but money not refunded" forming 20 per cent of grievances registered in the banking sector have been received through the government-run National Consumer Helpline (NCH).

from Banking/Finance-Industry-Economic Times https://ift.tt/2X0iww7