UCO Bank asks staff to gift sweets to defaulters

UCO Bank, a public-sector bank based in Kolkata, has taken a unique approach to dealing with defaulters. Instead of shaming them, the bank has asked its staff to distribute sweets to the top 10 defaulters in each branch during Diwali. The circular issued by the bank's general manager in charge of recovery states that this initiative aims to bridge the divide between the bank and its customers and foster empathy and harmony. The bank acknowledges that not all defaulters are wilful.

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