RBI proposes standardised claim settlement for deceased customers; 15-day deadline, penalties for delay

The Reserve Bank of India (RBI) has proposed standardised forms and a uniform process for settling claims related to deceased customers' bank accounts, lockers, and safe custody items. A 15-day settlement deadline is proposed, with compensation for delays. The new guidelines aim to simplify procedures, bring uniformity across banks, and improve customer service, with implementation expected by January 1, 2026.

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