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Sunday, January 5, 2014

IT-enabled services from Vijaya Bank

In pursuing excellence in customer service, Vijaya Bank has identified Information Technology to be the key driver for enhancing the banking experience.

This has led the bank to launch IT-enabled services for customers. Vijaya Bank is one of the first few banks to achieve 100 per cent CBS implementation, large-scale ATM installation, launch of net banking, mobile banking, and transaction-related SMS alerts.

The bank, on its 83rd anniversary, launched V-ePassBook+ — a mobile application that lets the user carry passbook details on his/her mobile device.

Facilities provided

Some of the facilities provided are: the customer can maintain the passbook details of multiple accounts, make personal notes on each passbook entries, maintain personal accounts and tag transactions of passbook to it, record transactions occurring outside the bank in these personal accounts, a mini version of bank’s website with links to main site and inbox facility to receive important messages from the bank with links to get details from bank’s website.

Other facilities include: register requests, complaints search for any transaction within period selected by the user, share account details such as no, IFSC code of branch with others through email/SMS to facilitate inward remittances and refer the banking experience with friends and relatives by email and SMS.

Customers can download the application to their Apple and Android devices. The Windows version will be launched shortly. On installing the application on the mobile device registered with the bank for transaction-related SMS alerts, a One Time Password will be received.

On entering this OTP, customer will be asked to enter the PIN number and the application is ready for use.

Source: Thehindubusinessline


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