Bharti AXA General uses WhatsApp to deliver policy and renewal documents

The company is the first among non-life insurers in India to introduce the entire bouquet of service initiatives such as policy documents, renewal notices and claim intimation for its customers by using WhatsApp chatbot, an intuitive and user-friendly chat structure where the customers can raise requests simply through numeric inputs, it said.

from Banking/Finance-Industry-Economic Times https://ift.tt/2wPJgWn